Returns & Refunds

How to request help

Call 01716-190836 or email admin@asthabazar.shop with your order number, product name and a short explanation. Photos of the item and parcel help us review a delivery-related concern.

Replacement support

If the delivered product is damaged or is not the item you ordered, contact us promptly. After checking the order and the issue, we will arrange an exchange or an appropriate resolution with you.

Keep the packaging, labels, accessories and any supplied documents. Please contact us before returning an item so we can provide the correct return instructions.

Other return requests

For a change of mind, compatibility concern or other return request, speak with us before sending the product back. We review these requests individually based on the product, its condition and any return terms stated on the product page.

Damage from misuse, an incorrect power connection, unauthorised repair or ordinary wear is assessed separately from a delivery issue. Manufacturer warranty support, where available, follows the warranty information supplied with that product.

Return delivery costs

If we confirm a wrong-item or delivery-damage issue, we will arrange the return or replacement delivery and explain the process. For other approved returns, any courier charges will be discussed with you before the return is arranged.

Refunds

If an approved return cannot be resolved with a replacement, we will discuss a refund with you. A refund can only cover an amount already paid. The amount, payment method and expected processing time will be confirmed after the returned item and order have been reviewed.

Please do not share payment passwords, PINs or verification codes with anyone claiming to process your refund.

Changing or cancelling an order

Contact us as soon as possible if you need to change or cancel your order. Before dispatch, we will check whether the request can be completed. Once handed to the courier, changes may require a return arrangement.